Frequently Asked Questions

What is Physiotherapy?  

Physiotherapy is an art and a science which helps in the rehabilitation of a broad spectrum of conditions. We specialise in musculoskeletal and neurological physiotherapy in addition to vestibular rehabilitation, a conservative type of treatment. It can help restore movement and function, decrease pain, and improve posture, strength, and flexibility.    

How long is my appointment?  

Initial physiotherapy appointments could take up between 45 and 60 minutes as your physiotherapist will need time to do a thorough assessment; follow up appointments could be 30 or 60 minutes long.   

What should I wear for my appointment?  

Please bring with you some loose clothing or a t-shirt and a pair of shorts.   

How many appointments will I need?

Following your initial assessment,  your physiotherapist would be able to give you guidance on this. As your treatment progresses you will be also given feedback.

Are you covered by my Private Medical Insurance? 

We are covered by all major Private Medical Insurance companies*: Allianz, AXA, Bupa, Cigna, Aetna, Simply Health, Health Online, WPA. We recommend you contact your insurance company prior to treatment to ask for your authorisation number and number of sessions you are entitled to. *If your insurance company is NOT listed above, don’t worry, this is not an exhaustive list. Please contact us for further details.


Do I need a GP referral for physiotherapy treatment? 

No. You can self-refer to us and start treatment whenever you wish. However, please check your insurance policy if you wish to claim your treatment costs back. 

What do we treat?  

Back Pain

Neck Pain

Sports Injuries


Upper limb Pain / Repetitive Strain Injuries / Pins and Needles



Tennis elbow

Pre and Post-natal musculoskeletal dysfunction

Postural Problems

Arthritis/ Osteoarthritis

Muscle tension


Pre and Post-Operative patients rehabilitation

Pain Management

Bladder Incontinence 

Please note that there are many injuries that we do treat that are not listed above, if you have any concerns please contact us we are happy to answer any of your questions. 

How do we treat? 

The first thing we do is listen to you, as you are the expert when it comes to your injury. We then gather as much information as we can from you and this will then dictate the tests we do to assess your injury. Our physiotherapists are manual therapists so they use their hands to treat the injury by mobilising joints, massaging soft tissues, and stretching and strengthening muscles. Every ‘body’ is unique and so every treatment needs to be different to cater to each individual’s needs. Our physiotherapists will work with you to find out what works best to alleviate your pain and prescribe the best exercises to rehabilitate you from your injury as quickly as possible. If you have any further questions please feel free to contact us we are happy to help you.   

What information do you need for an appointment? 

Before your appointment we will need to take a few details so we can keep your GP or Specialist informed if required. We will also need you to consent to the examination and let us know if there are any medical conditions that we need to be aware of.